Professional Services

Our Professional Services team will partner with you to adapt TSM Evolution to unlock even greater productivity, profitability, and control of your business processes.

Our creative outside the box thinking has enabled us to solve many complex problems for our customers. We live and breathe workflow day in and day out and our experienced consulting team will work closely with your team to scope, plan, develop and deploy a solution that supports your competitive advantage

Services

Implementation & Training

Stress free implementation of TSM Evolution with our 50-point implementation plan and tailored training programs.

Integrations

TSM’s consulting and development resources are ready to discuss, design and create any integration you require.

Workflow Automation

Designed from the ground up to be flexible, customisable, and extensible to suit any field service business need.

Email Gateway

Create and update Jobs, Purchase Orders, Maintenance Equipment, customers, products, suppliers and more from inbound emails.

Implementation & Training

Stress free implementation of TSM Evolution with our 50-point implementation plan and tailored training programs.

We understand that implementing a new system can be stressful. Our 50-point implementation plan ensures we cover all the bases. We take the time to understand your business workflow, set you up on our cloud platform, train your staff and ensure you are looked after during that critical first few months.

Or perhaps you have new staff coming on or want to keep up to date with new features of TSM. Our TSM Learning Centre offers web-based online training, online documentation, knowledgebase, and FAQ’s.

We can also arrange tailored one-on-one sessions to ensure your staff get the best out of TSM’s extensive list of features.

Whether you are just starting to learn TSM, need more training for your employees, or would just want to know what’s new and what’s been upgraded with TSM, we have training resources for you.

Workflow Automation

Designed from the ground up to be flexible, customisable, and extensible to suit any field service business need.

TSM Evolution has built process flows around best practices in Field Service in areas including, scheduling, dispatch, monitoring, customer support, invoicing and more. However, we understand that every business is different. With over 30 years of experience, TSM Evolution is designed from the ground up to be flexible, customisable, and extensible to suit any field service business need. 

Our consultancy team can arrange a comprehensive analysis of how TSM Evolution should be configured to work best within your business processes. We take an incremental approach, adjusting TSM Evolution at your own pace, ensuring measurable improvements within agreed outcomes. 

We will work with you to understand your specific business process flows and offer advice on how to best leverage our powerful applications. As a result, you can streamline your business and sharpen your competitive edge.

Our powerful Business Rules scripting capability enables us to adapt and adjust TSM Evolution to your own workflow.

Validation

Create complex validation rules to ensure your data is entered accurately the 1st time. Stop technicians completing jobs without photographs, don’t let a job get commenced without an order # and many other validations are possible, the sky is the limit.

Automation

TSM can automate any operation you can do manually. Automatically create and send quotes to customers when equipment fails – easy. Email techs when they are scheduled to do work – you’ve got it.

Integrations

TSM’s consulting and development resources are ready to discuss, design and create any integration you require.

Do you need TSM Evolution to integrate with your legacy systems? Or perhaps you want to create a real-time link with your customer’s or suppliers. TSM’s consulting and development resources are ready to discuss, design and create any integration you require. 

Some examples of integrations we have already implemented include

  • Logging jobs automatically from a legacy system or perhaps a customer’s system and update the details as they are completed.
  • Sending invoices out to an Enterprise accounting package.
  • Integrate directly with suppliers to bring in real-time pricing and stock levels

Whether it’s our team or your own developers, TSM Evolution’s powerful API’s enable any custom integration between TSM and 3rd party software applications to streamline your operations.

Email Gateway

Create and update Jobs, Purchase Orders, Maintenance Equipment, customers, products, suppliers and more from inbound emails.

Do you have customers and suppliers sending you job requests and invoices by email? Tired of wasting time on tedious data entry. Automatically create and update Jobs, Purchase Orders, Maintenance Equipment, customers, products, suppliers and more from inbound emails.

Information is extracted from the email subject, body and attachments, inbound data is validated, and you are notified of any discrepancies. Return confirmation emails can be sent if required saving you time and money.

Our email gateway is commonly used by field technicians and contractors not using our TSM Mobile solution to attach photos and documents to jobs.

Australian Based

Delivered by an Australian based organization with 30+ years of providing diverse solutions to a range of field service industries

Flexible Workflow

We live and breathe Workflow and understand that no two businesses are the same. We build in flexibility, workflow and customisation to ensure that TSM suits your business from day one and can grow and adapt as your business evolves.

HVAC Focused

Although TSM supports any field service business, we particularly focus on the extensive needs of HVAC based companies.

Comprehensive Field Service and Operational Management Software Solutions for Medium to Enterprise Businesses, especially for those in HVAC.

Get a demonstration to understand how TSM can help your business.