The Future of Fleet Management in Field Service (Infographic)

In the past recent years, the field service industry has witnessed the explosion of technological advancements in fleet management. And although fleet management is considered as a sector on its own, field service organisations are directly benefitting on these developments on fleet management to further improve the way they manage…

How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

Developing Top Talents for Field Service Excellence

Talent strategy is one of the most important factors to achieve a long-term success in business and to deliver maximum customer satisfaction, yet it is also the one that is often ignored in the overall business strategy in field service industry. But what is talent strategy anyway? Talent Institute defined…

How Mobile Forms Can Transform Field Service (Infographic)

Most of the biggest organisations today continue to shift from paper-based services to mobile tools, as the benefits of the latter in service processes are many and wide reaching. This transition is also manifested in field service businesses, as the recent report from Aberdeen revealed that 8 out of 10…

Factors to Consider to Improve Field Service Productivity

One of the most challenging tasks for the whole field service sector is finding ways to improve the performance and productivity of their field service personnel.  In the past recent years, detailed studies that focused on ways to improve worker’s productivity were conducted, and a number of assumptions were made…

Top Field Service Management Trends in 2016 (Infographic)

Advanced tools and equipment is not new to field service businesses. But with the exponential technological advancement these past few years – the approaching global application of Internet of Things and widespread use of cloud computing in various industries, there is no denying that these future-cutting edge technologies are converging…

What You Need to Know About the Cloud and Field Service Management

A selection of field service industry’s senior executives met to discuss on findings of a recent research report. The discussion was aimed at identifying who used Cloud-based field service management solution and why they opted for Cloud. Here is a look at all you need to know about this topic…

The Benefits of a Modern Field Service Management System

Australia is a country known for ambitious investors and people are always getting into new businesses. Being the CEO of a field service management company, I have tasted and understood the benefits of modern field service management system. I have seen why implementing this system is no longer expensive but…

Top 6 Benefits of Field Service Automation (Infographic)

With different businesses being born every day, there is a need to enlighten business owners on what field service automation is all about. Having been the CEO of one of the biggest field service management company in Australia, I’ am better placed to give you an insight of the benefits…

Field Service Optimisation – What Is It and How Does It Work?

Field service management is one of the most complex and most difficult tasks in business. In a typical field service management workflow, a manager needs to juggle several responsibilities, including responding to customer requests, allocating technician support, matching field reps with the equipment and machinery they require to complete a…