How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

What You Need to Know About the Cloud and Field Service Management

A selection of field service industry’s senior executives met to discuss on findings of a recent research report. The discussion was aimed at identifying who used Cloud-based field service management solution and why they opted for Cloud. Here is a look at all you need to know about this topic…

The Top 8 Customer Experience Trends in 2016 (Infographic)

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. What does the future of customer experience look like? As new waves…

How to Deliver Field Service Excellence

There is “good” customer service but there is “great” customer service as well. What’s the difference? Good customer service keeps your customers satisfied. Great customer service not only keeps them totally satisfied – you make them loyal customers as well. Image courtesy of Pixabay So, whether your company caters directly…

6 Benefits of Proactive Customer Service (Infographic)

In a highly technological world where instant connectivity on a 24/7 basis is the norm, many customers expect quick and instant services whenever they swipe their fingers or click a button with their mouse. But if this would be the normal route for modern businesses in this digital world, what…