Developing Top Talents for Field Service Excellence

Talent strategy is one of the most important factors to achieve a long-term success in business and to deliver maximum customer satisfaction, yet it is also the one that is often ignored in the overall business strategy in field service industry. But what is talent strategy anyway? Talent Institute defined…

Top 6 Benefits of Field Service Automation (Infographic)

With different businesses being born every day, there is a need to enlighten business owners on what field service automation is all about. Having been the CEO of one of the biggest field service management company in Australia, I’ am better placed to give you an insight of the benefits…

7 Surefire Ways to Boost Customer Satisfaction

    Quite possibly a small business owner’s biggest differentiator is keeping customers satisfied and it is essential to any growing enterprise. If your customers are happy, they are more likely to buy your products more often or use your services more frequently. If they are unsatisfied, you may experience…