TSM Professional

Products

TSM Professional is the award winning flagship product of The Service Manager. This revolutionary service management software helps you work smarter, not harder.

TSM Professional is aimed at Small-Medium businesses (SMB) although it can handle a large number of jobs. Our customers cover all aspects of Field Service including Telecommunications, IT, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.

TSM customers are given the tools they need to…

Typically improve their productivity by 20% Double field service staff without increasing administration Work 10 hours less per week Increase profits by a minimum of $50,000 within the first year of using the TSM product. This increase recurring annually.

TSM seamlessly integrates with handheld devices, leading CRM, accounting and web solutions and is easily implemented into small and medium-sized businesses.

Click here to tour the TSM Product Walkthrough

For more information on TSM Professional, please call Sales at 02 9690 3888 or email at sales@theservicemanager.com

TSM PROFESSIONAL SOFTWARE FEATURES

Electronic Whiteboard

Outlook Style Calendar – Visually schedule jobs for your technicians

Jobs

Job Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting
Job Cards- Customized format, can be printed, sms’d, emailed faxed or sent to a PDA
Full Job History- Easily accessible
Warranty Tracking
Quotations – Automatically converted to jobs
Pricing matrix for labour and parts
Timesheets – Automatically generated from job information
Parts Used - enter all parts used on the job
Automatically bill overtime, travel allowances etc.
Service multiple items of equipment on a single job
Checklists
Help Desk
Quick Jobs

Scheduled Maintenance

Scheduled or Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices
Full Job Tracking on client assets, serial numbers and job equipment history
Tracking of warranty details – and warranty repair costs
Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance

Stock Control

Multi Warehouse Stock Control – includes Van Stock
Automatic re-order limits
Superseded and Alternate Parts
Five Pricing levels – Cost or quantity break pricing
Store Pictures of Stock Items
Automatically import price files from suppliers
Bill of Materials, Kits, Assemblies
Interwarehouse Transfer Tracking
Purchase Orders for jobs or inventory with backorders and supplier invoices

Employees

Training Courses, insurance and Qualifications
Employee groups
Chat

Reports

Comprehensive Query By Example style Reporting
Report Generator
Automatic Report Scheduler

Infocentre

Knowledgebase to store any information

Interfaces

Interfaces to numerous accounting packages including QuickBooks and MYOB
Export Data easily to Excel, ASCII, Word or PDF

Web Access

Web Interface for Clients and Technicians

PDA

TSM Remote full wireless mobility solutions

Additional Features

Security levels and Audit trails
Link Related documents to Jobs, Customers or Products
User Configurable via Multiple Set Up Options

What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”

IT Industry

“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”

IT Industry

“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”

IT Industry

“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”

Air Conditioning Industry

“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”

Air Conditioning Industry

“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”

IT Industry

“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”

Air Conditioning Industry

“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”

Electrical Industry

“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”

IT Industry

“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”

Construction Industry

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

Electrical Industry

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

HVAC Industry