Full Benefits List

Products

  • Customized to work the way you do

    • TSM is designed around the business cycle of a field service operation to automate and streamline service management workflow. TSM flows with your work environment and centralizes all activities through the job card making the system easy to learn and use.

  • Free up your time to maximize billable work

    • Don’t waste time on administrative tasks or looking up service histories. TSM lets you quickly locate jobs, identify unbillable time and automatically generate scheduled jobs.

  • Information when it’s needed

    • Information in TSM is readily available to service staff via handheld devices, Email, Web or SMS.

  • Never miss invoicing jobs again

    • TSM easily identifies completed jobs that have not yet been invoiced. You’ll never have to worry about forgetting to invoice a job again or invoicing late.

  • Manage response times (SLA)

    • TSM allows you to predetermine agreed response times as well as parts and labour charging for each SLA. The TSM Job Centre tracks job due times ensuring no pending job goes unnoticed.

  • Better management of multi-staged Jobs

    • Easily manage staged jobs, variations, retention and progress invoices.

  • Easily schedule technician’s time

    • The Visual Assignment Scheduler provides powerful drag & drop scheduling tool for graphically assigning employees to jobs in a convenient daily, weekly or employee calendar view.

  • Generate repeat business by managing service and monitoring contract renewals

    • TSM lets you set up complicated multi-site maintenance contracts in minutes. Never miss scheduled maintenance commitments. TSM automatically creates job cards for the next scheduled service due.

  • Management - Make use of your valuable company information

    • TSM’s powerful report generator provides valuable management information with over 250 reports such as, Profitability, Productivity, Debtors, Top Customers, Parts Used, Orders Summary, Employee Activity, Timesheets, etc.

  • Web-enabled customer self-service

    • With TSM Self Service, customers can now securely log new service calls and track open job status from any web browser providing your customers with 24 x 7 access.

  • Web Enabled Technician access

    • TSM Live allows your technicians on the road to add and update TSM job information from any web browser.

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What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”
Bruce Carmen
Service Manager
Exabyte Corporation
 
“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”
Harry Bhogal
Service Manager
Australian Business Telephone Company
 
“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”
Gordon Borck
Mgr, Departmental LAN Support
Vanderbilt University USA
 
“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”
Bill Dunshea
Managing Director
Capital Air Conditioning
 
“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”
Rai Giglio
Service Manager
Power Air Conditioning – NSW
 
“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”
Neil Benson
Service Manager
Cairns Climate Control – QLD
 
“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”
Andrew Grigg
Director
Boyle & Grigg Air Conditioning – VIC
 
“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”
David Hills
Managing Director
Auslite Electrical Contracting
 
“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”
Mark Larsen
Managing Director
Australian Data Industries
 
“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”
Greg Crisp
General Manager
Key Services
 

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

-Frank Spiteri,

Managing Director A & F Electrical
 

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

Sam Kerekes

Service Manager

Thermofix Australia
 

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