Partners and Alliances

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Partners and Alliances

Inefficiencies cost money
Adding value

The whole premise of the alliance/partner opportunity is the belief that the field service job management process has operational and administrative inefficiencies. These inefficiencies cost money, and can be tackled directly though automation and improvements in workflow. While the alliance or partner opportunity has several directions that it could take to arrive at an optimal solution, it is clear that whatever path we go down, the proposition must add value to every participant. We believe that our partner and alliance opportunities do just that.

Wholesale Distribution

The biggest challenge faced by product distributors to technical contractors today is differentiating their product offerings from the competition. Studies have shown that the more services that you can offer your clients the greater the propensity for them to remain your clients. TSM has established alliances with product distributors to enable them to provide their clients value-enhanced services by enabling seamless systems integration along the pricing and supply chain. Once introduced to TSM, their customers have benefited tremendously and have improved their profitability and productivity.

Telecommunication Companies

Telecommunication companies today can employ direct sales and dealer distribution for their services. The challenge is customer loyalty. TSM offers not only the opportunity to improve customer loyalty and longer term retention through value added service offerings but it ties in your clients through integrated automation and technology.

Integrated Service Providers

Service or contracting companies have a variety of business needs from accounting, payroll, CRM to name a few. TSM offers the ability to create linkages to these service providers allowing TSM to provide end-to-end processing ability. TSM will run the business for the service company and provide a way for their service providers i.e. accounting, payroll and CRM to integrate their functionality through the back office processing capability of TSM.

Franchise Operations

The primary role of a Franchisor is to provide value added offerings to franchisees to help make them more efficient at what they do. TSM offers operational and administrative efficiency improvements to franchise operations to the benefit of all participants. Talk to us about how TSM can help your franchise operation today.

What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”

IT Industry

“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”

IT Industry

“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”

IT Industry

“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”

Air Conditioning Industry

“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”

Air Conditioning Industry

“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”

IT Industry

“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”

Air Conditioning Industry

“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”

Electrical Industry

“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”

IT Industry

“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”

Construction Industry

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

Electrical Industry

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

HVAC Industry