All Other Industries

Industries

TSM For Your Service Organization

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%. We now collect all of our retention! We no longer have to try to remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”: - Boyle & Grigg Air, Andrew Grigg, Director

Can You Improve Company Profitability?

Historically, Service companies have been paper intensive operations and have faced considerable costs, inefficiencies and associated problems. Is the case? Could you improve?

O’Billindar Service is just one example of how TSM has transformed a Service Company

As a result of working with a large number of Service Industry clients we understand that the issues faced prior to TSM include:

Having comprehensive and readily available reports on Service Contracting specific areas of business productivity.
Difficulty tracking technician profitability & productivity
Little information on technician costs
Preventative Maintenance obligations remaining untracked
Omitting to bill for stock and parts
Lengthy billing cycles causing cash flow issues
Heavy dependence on technicians accurately filling out paperwork & returning it in a timely manner.

TSM Can Improve Your Bottom Line

Are you still using manual processes, paper and homegrown systems to run your Service company? Have you considered the value of automation? Our Service Industry clients tell us that automated job management and job tracking processes in TSM have significantly improved their productivity and bottom line.

Fundamental to increased profits for Service Companies:

Faster billing cycle improving cash flow
Increased technician productivity
Improved billing for stock and parts
Meeting all preventative maintenance obligations
Improved customer retention through better service
Increased future sales through referrals and customer loyalty
Less paperwork
Improved stock control
Improved management reporting in all areas of the Field Service business

TSM for Service Contracting Companies

With over 15 years of experience working with owners & senior management in many field service companies, TSM has a proven track record for improving profitability, productivity and accountability. TSM is the ideal partner to take your field service company to the next level.

Click here for All Customer’s Case Studies

Click here for All Customer’s Testimonials

What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”

IT Industry

“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”

IT Industry

“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”

IT Industry

“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”

Air Conditioning Industry

“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”

Air Conditioning Industry

“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”

IT Industry

“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”

Air Conditioning Industry

“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”

Electrical Industry

“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”

IT Industry

“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”

Construction Industry

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

Electrical Industry

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

HVAC Industry