Full Features List

Products

With The Service Manager, you can choose the features that would be appropriate for your business. The software can be tailor-fitted to your operations to optimize results. It can be as many as you desire, or as few – depending on your requirements.

Below are a list of the most widely used features of TSM:

TSM Features (Summary)

    Job Cards

  • Single point of access to all job information including customer & site details, billing information, parts used, labour and job history.
  • Audit trails to determine who-did what-when, stopping confusion.
  • Create Purchase Orders on-the-fly.
  • Colour-coded Job Centre to indicate approaching job due times.
  • Warranty information tracks all purchase details of the service product or components.
  • Facility for over-the-counter sales.
  • Quickly create detailed quotes and convert them into a job with one click.
  • Send jobs to field staff by email, SMS or PDA
  • Link documents to a job eg., specifications, drawings, manuals.
  • TSM includes full debtors accounting functionality.
  • Priority codes can control Service Level Agreements (SLA).

    Customers

  • • Enforce Order Number ensures order number must be entered on jobs created for the customer.
  • • Assignment of a favourite technician and job priority to a customer.
  • • One-button-Last-Job quickly displays the customer’s last job card directly from Customer’s Maintenance screen.
  • • Customer Labour Rate Matrix defines a set of special rates for a customer.

    Timesheets

  • Clocked in Real Time on a PDA (if required)
  • Flexible time sheets -multiple days, multiple technicians and multiple rates.
  • Separate work and bill time.
  • Start/stop timer.
  • Overtime, travel time, prepaid time.
  • Worker time allowances.

    Maintenance Contracts

  • Asset Register of all equipment at client sites.
  • Stores warranty and maintenance agreements.
  • Automatically create job cards for scheduled maintenance obligations.
  • Move/copy equipment between sites.
  • Manage prepaid support time contracts.
  • Flexible payment arrangements
  • Flexible schedule facilities
  • Track time allocated for Maintenance vs time spent

    Products

  • Single or Multi-location stock control (van-stock).
  • Fixed costs, Average Cost, Last Cost.
  • Bill-of-material and kits.
  • Assemblies
  • Store issues/receipts/inter-warehouse transfers.
  • Suggested reorder levels

    Purchase Orders

  • Create Purchase Orders for jobs or stock.
  • Record Supplier Invoices for posting to accounting software.
  • Ability to receipt items and supplier invoices separately.

    Contract Jobs

  • Manage multi-stages jobs with variations, progress invoicing & retention.
  • Estimates vs actual costs, centres, parts & labour.
  • Summary screen for quick snapshot contract overview.

    Reports

  • Over 200 250 reports including included covering all aspects of TSM.
  • Customise the layouts of all printed output.
  • Export reports to Excel, Ascii, Word,.CSV and Adobe Acrobat.
  • Email any report.
  • Automatically schedule any report.

    Other Features

  • Open up multiple windows at one time without affecting performance.
  • User-defined codes to categorise a job, a product, etc., for reporting purposes. Over 500 ways to tailor TSM to your business needs
  • Multi tiered security levels.
  • Public notice information board.
  • User-defined fields allow you to add any additional fields you need to store your special job information.
  • ODBC compatible database.

For complete TSM Product Features, click here to tour the TSM Product Walkthrough.

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What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”
Bruce Carmen
Service Manager
Exabyte Corporation
 
“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”
Harry Bhogal
Service Manager
Australian Business Telephone Company
 
“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”
Gordon Borck
Mgr, Departmental LAN Support
Vanderbilt University USA
 
“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”
Bill Dunshea
Managing Director
Capital Air Conditioning
 
“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”
Rai Giglio
Service Manager
Power Air Conditioning – NSW
 
“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”
Neil Benson
Service Manager
Cairns Climate Control – QLD
 
“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”
Andrew Grigg
Director
Boyle & Grigg Air Conditioning – VIC
 
“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”
David Hills
Managing Director
Auslite Electrical Contracting
 
“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”
Mark Larsen
Managing Director
Australian Data Industries
 
“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”
Greg Crisp
General Manager
Key Services
 

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

-Frank Spiteri,

Managing Director A & F Electrical
 

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

Sam Kerekes

Service Manager

Thermofix Australia
 

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