TSM for Equipment Service

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TSM For Equipment Service

"Reports derived from TSM have shown that in a 40 hour working week, the billing time for each technician has gone up by 10 hours – a 25% increase in productivity"
- Dennis Grinzelis Technical Services Manager, McDonalds

Can You Improve Your Company’s Profitability?

Historically, Equipment Service companies have been paper intensive operations and have faced considerable costs, inefficiencies and associated problems. Is this the case? Is there room for improvement?

McDonalds is just one example of how TSM has transformed an Equipment Service company.

As a result of working with a large number of Equipment Service clients we understand the issues faced prior to installing TSM include:

  • Having comprehensive and readily available reports on specific areas of business productivity for Equipment Servicing.
  • Difficulty tracking technician profitability & productivity
  • Little information on technician costs
  • Preventative Maintenance obligations remaining unaccounted for
  • Omitting to bill for stock and parts
  • Lengthy billing cycles causing cash flow problems
  • Heavy dependence on technicians accurately filling out paperwork & returning it in a timely manner.
  • Tracking loan equipment
  • Prioritising jobs, ability to redeploy technicians to critical jobs

TSM Can Improve Your Bottom Line

Are you still using manual processes, paper and homegrown systems to run your Equipment Service Company?

Have you considered the value of automation?

Equipment Service clients tell us that automated job management, job tracking processes and the Contract Job module in TSM have significantly improved their productivity and bottom line.

Fundamental to increased profits for Equipment Service

  • Faster billing cycle - improving cash flow
  • Increased technician productivity
  • Improved billing for stock and parts
  • Improved tracking of loan equipment
  • Meeting all preventative maintenance obligations
  • Improved customer retention through better service
  • Increased future sales through referrals and customer loyalty
  • Less paperwork
  • Improved stock control
  • Fast management reporting in all areas of the Catering Equipment Service business
  • Improved ability to prioritise jobs and send technicians to critical jobs

TSM for Equipment Service

With over 15 years of experience working with owners & senior management in Equipment Service companies, TSM has a proven track record for improving profitability, productivity and accountability. TSM is the ideal partner to take your Equipment Service company to the next level.

Click here for Customer’s Case Studies on Equipment Service

Click here for Customer’s Testimonials on Equipment Service

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What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”
Bruce Carmen
Service Manager
Exabyte Corporation
 
“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”
Harry Bhogal
Service Manager
Australian Business Telephone Company
 
“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”
Gordon Borck
Mgr, Departmental LAN Support
Vanderbilt University USA
 
“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”
Bill Dunshea
Managing Director
Capital Air Conditioning
 
“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”
Rai Giglio
Service Manager
Power Air Conditioning – NSW
 
“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”
Neil Benson
Service Manager
Cairns Climate Control – QLD
 
“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”
Andrew Grigg
Director
Boyle & Grigg Air Conditioning – VIC
 
“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”
David Hills
Managing Director
Auslite Electrical Contracting
 
“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”
Mark Larsen
Managing Director
Australian Data Industries
 
“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”
Greg Crisp
General Manager
Key Services
 

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

-Frank Spiteri,

Managing Director A & F Electrical
 

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

Sam Kerekes

Service Manager

Thermofix Australia
 

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