Customer Case Studies
Customers
TSM Customers report outstanding outcomes for their business after using the software
- The Australian Business Telephone Company Pty Ltd (ABTC) was founded in May 1991. ABTC has offices in all major cities around Australia and employs sixty-five people. ABTC provides a one-stop business communications shop for the small to medium enterprise.
- ABTC has its own in-house service centre at the company headquarters in Castle Hill, Sydney. ABTC’s service centre facilities enable the company to offer a 48-hour turn around on all its product repairs and servicing.
- It is the level of service and support provided by ABTC that is the cornerstone of their success in the Australian marketplace.
TSM enables ABTC service centre to increase productivity by 40%
Case Study: Australian Business Telephone Company
- Absolute Air Conditioning & Refrigeration was established in 1990 and has a proven track record of satisfied customers. As an owner-operated business, Absolute is committed to providing superior service. Providing a tailor made product for the New Zealand climate, customers get the most appropriate product for their needs. Absolute’s business is made up of 60% installation, 30% service and 10% maintenance.
TSM helps Absolute Air to quote jobs more effectively, reducing overall costs by 15%
Case Study: Absolute Air Conditioning
- Eastaway Air Conditioning has been servicing Australia since 1968, in both commercial and residential capacities. A long history of providing technical excellence and value for money has made Eastaway the choice for thousands of customers over thirty years.
TSM helps Eastaway Air Conditioning implement excellent service management while improving business efficiency
Case Study: Eastaway Air Conditioning
- Paramount Airconditioning Services is a subsidiary of parent company Paramount Airconditioning VIC and has been in operation for over 25 years. With a staff of 30, it services heating, ventilation and air conditioning (HVAC) on commercial and industrial sites in the Melbourne metropolitan area.
TSM enables Paramount Airconditioning to increase productivity by approximately 80%
Case Study: Paramount Airconditioning Services
- Pelican Refrigeration and Air Conditioning Pty Ltd has thirty years experience in providing quality air conditioning and refrigeration systems. They have proven, long-standing relationships with their suppliers, enabling them to meet even the most challenging of customer requirements
TSM propels Pelican’s effectiveness and efficiency to better manage its business operations
Case Study: Pelican Refrigeration and Air Conditioning
- Power Air Conditioning has been operating for over 20 years. Its primary function has been as a service maintenance company in the commercial and industrial air conditioning field.
TSM enables Power Air to recover a 10% loss in revenue while improving accountability, productivity and cash flow
Case Study: Power Air Conditioning
- Tempest Air Conditioning & Mechanical is an Australian family-owned air conditioning company, serving the Sydney metropolitan area commercial, industrial and domestic markets.
TSM does an ‘incredible job’ for Tempest helping it closely monitor, track and control all their orders
Case Study: Tempest Air Conditioning & Mechanical
- Williams Electrical Service Pty Ltd is an industry leader in West Australia. They are widely viewed as a highly reputable and innovative company with a workforce of 75.
TSM ‘tremendously’ improves management reporting capabilities for William Electrical Service
Case Study: Williams Electrical Service
- Bell Contracting is a hot water service installer and a specialist in gas appliances, plumbing and electrical work.
TSM reduces Bell Contracting’s invoicing time by a whopping 50%!
Case Study: Bell Contracting
Click here to download your PDF copy of the TSM Case Studies.
TSM Case Studies in PDFWhat Customers Say
|
|
|
|
|
|
|
|
|
|
"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice" Electrical Industry |
“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.” HVAC Industry |



