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Top 8 Customer Experience Trends in 2017 (Infographic)

Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was…

Top Small Business Technology Trends in 2017 (Infographic)

With the rapid advancement in technology, a lot of small and medium scale enterprises are now able to compete in the market with much better business tools that improve their efficiency and accuracy. And as we welcome the new year, new technologies and trends are surfacing once again which will…

What Does the Future Look Like? (Infographic)

From technology to commerce and society in general, there are a lot of factors at play that will define the future of our world. To help you visualise what future is really like, The Service Manager presents this infographic that will show you a glimpse at the developments that will…

The Essentials of Field Service Marketing

Having a well-planned marketing strategy is paramount to the success of any business, especially in a field service organisation. But unlike other industry, the field service requires a more complex strategy that includes an equally multifaceted tactical marketing tools, hence, the service marketing mix. Service marketing mix is a critical…

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