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Service Strategy Trends for 2017 (Infographic)

As we continue to live in the digital age full of new technological advancements, it is clear now that sticking to the old business models wouldn’t cut it anymore in the dynamic business landscape that we have today. And as such, it has become an imperative for many service companies…

The Essentials of Field Service Marketing

Having a well-planned marketing strategy is paramount to the success of any business, especially in a field service organisation. But unlike other industry, the field service requires a more complex strategy that includes an equally multifaceted tactical marketing tools, hence, the service marketing mix. Service marketing mix is a critical…

Choosing the Best Mobile Device for Your Field Technicians (Infographic)

Mobility in field service has become imperative nowadays. With the penetration of IT in the industry several years back, millions of field technicians globally are already equipped with some advanced hardware and software packages that can help them arrive at the client’s location as fast as possible and finish the…

8 Ways to Fill the Skills Gap in Field Service

The skills gap is one the most pivotal issue that many field service companies are facing nowadays. Used to describe the difference between the skills that a business needs to perform its daily operations, and those that are available in the job market, skills gap occurs for a variety of…

How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

8 Ways to Improve First-Time Fix Rate (Infographic)

First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity….

KPI’s in Field Service – Why They Are Important?

Measuring performance on a regular basis in field service industry is a task that shouldn’t be treated as a second thought. KPIs or Key Performance Indicators has been around since the early start of modern commerce age, and its significance continuous to increase today as each of companies today- especially…

Manual VS Automatic Scheduling – Pros and Cons

Precise scheduling is an essential element of successful deployment of field service workers to achieve customer satisfaction and support business goals. As a field service company takes in more clients, their journey in choosing between manual and automatic scheduling software also commence. A lot of considerations has to be taken…

Developing Top Talents for Field Service Excellence

Talent strategy is one of the most important factors to achieve a long-term success in business and to deliver maximum customer satisfaction, yet it is also the one that is often ignored in the overall business strategy in field service industry. But what is talent strategy anyway? Talent Institute defined…

Factors to Consider to Improve Field Service Productivity

One of the most challenging tasks for the whole field service sector is finding ways to improve the performance and productivity of their field service personnel.  In the past recent years, detailed studies that focused on ways to improve worker’s productivity were conducted, and a number of assumptions were made…

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