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The Real Cost of Data Breach (Infographic)

Each year, thousands of companies including the field service industry suffers data security breach that sees the immeasurable amount of private information stolen by attackers. According to the 2016 Cost of Data Breach Study: Global Analysis of IBM and Ponemon Institute, there’s a 26% chance that a breach in a…

How Mobile Forms Can Transform Field Service (Infographic)

Most of the biggest organisations today continue to shift from paper-based services to mobile tools, as the benefits of the latter in service processes are many and wide reaching. This transition is also manifested in field service businesses, as the recent report from Aberdeen revealed that 8 out of 10…

Field Service Software Deployment: SaaS vs On-Premises (Infographic)

Productivity and overall performance are two of the biggest factors that field service organisations are very keen to observe. Due to the high volume of data that has to be process and access at the same time, the method on how a field service management software will be deployed is…

Top Field Service Management Trends in 2016 (Infographic)

Advanced tools and equipment is not new to field service businesses. But with the exponential technological advancement these past few years – the approaching global application of Internet of Things and widespread use of cloud computing in various industries, there is no denying that these future-cutting edge technologies are converging…

Enterprise Mobility Trends in 2016 (Infographic)

Enterprise mobility has been a vital point for most of the organisations nowadays. While it conveys great possibilities such as improved productivity, it also poses some challenges in data security and management. That is why every year, series of improvements in this sector has always been made to make sure…

Small Business Technology Trends in 2016 (Infographic)

Being the CEO of one of the leading field service management companies in Australia comes with benefits. Over the years, I have been able to see different trends that have affected the wider market. But one thing is for sure, the new digital age has provided tools that have leveled…

Top 6 Benefits of Field Service Automation (Infographic)

With different businesses being born every day, there is a need to enlighten business owners on what field service automation is all about. Having been the CEO of one of the biggest field service management company in Australia, I’ am better placed to give you an insight of the benefits…

Mobile Workforce Management in a Nutshell (Infographic)

In today’s world, cloud computing, tablets, and smartphones have become omnipresent. For the past few years small and big businesses alike have been reaping the benefits that come with mobility. There is no doubt that the mobile technology has altered the way people go about their work in the office…

The Top 8 Customer Experience Trends in 2016 (Infographic)

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. What does the future of customer experience look like? As new waves…

6 Benefits of Proactive Customer Service (Infographic)

In a highly technological world where instant connectivity on a 24/7 basis is the norm, many customers expect quick and instant services whenever they swipe their fingers or click a button with their mouse. But if this would be the normal route for modern businesses in this digital world, what…

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