Category Archives : Infographics

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Data breaches are inevitable – or are they? (Infographic)

Service Strategy Trends for 2017 (Infographic)

As we continue to live in the digital age full of new technological advancements, it is clear now that sticking to the old business models wouldn’t cut it anymore in the dynamic business landscape that we have today. And as such, it has become an imperative for many service companies…

Top 8 Customer Experience Trends in 2017 (Infographic)

Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was…

Top Small Business Technology Trends in 2017 (Infographic)

With the rapid advancement in technology, a lot of small and medium scale enterprises are now able to compete in the market with much better business tools that improve their efficiency and accuracy. And as we welcome the new year, new technologies and trends are surfacing once again which will…

What Does the Future Look Like? (Infographic)

From technology to commerce and society in general, there are a lot of factors at play that will define the future of our world. To help you visualise what future is really like, The Service Manager presents this infographic that will show you a glimpse at the developments that will…

Choosing the Best Mobile Device for Your Field Technicians (Infographic)

Mobility in field service has become imperative nowadays. With the penetration of IT in the industry several years back, millions of field technicians globally are already equipped with some advanced hardware and software packages that can help them arrive at the client’s location as fast as possible and finish the…

How Technology Streamlines Business to Ensure Profits (Infographic)

Much has changed in the past recent years when it comes to businesses and their use of technology. As more and more companies are investing in improving their day-to-day operations, there can be no doubt that the use of advanced technological tools is the only way to remain efficient and…

The Future of Fleet Management in Field Service (Infographic)

In the past recent years, the field service industry has witnessed the explosion of technological advancements in fleet management. And although fleet management is considered as a sector on its own, field service organisations are directly benefitting on these developments on fleet management to further improve the way they manage…

8 Ways to Improve First-Time Fix Rate (Infographic)

First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity….

8 Data Security Tips for Small Businesses (Infographic)

Data Security has become one of the hottest issues that are surrounding the news nowadays. But what is more surprising is that small businesses, in particular, are fast becoming the favored targets of digital attackers. In fact, the latest Government Security Breaches Survey revealed that 74% of small organisations reported…

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