Category Archives : Customer Service

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Top 8 Customer Experience Trends in 2017 (Infographic)

Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was…

How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

8 Ways to Improve First-Time Fix Rate (Infographic)

First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity….

Top 6 Benefits of Field Service Automation (Infographic)

With different businesses being born every day, there is a need to enlighten business owners on what field service automation is all about. Having been the CEO of one of the biggest field service management company in Australia, I’ am better placed to give you an insight of the benefits…

The Top 8 Customer Experience Trends in 2016 (Infographic)

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. What does the future of customer experience look like? As new waves…

How to Deliver Field Service Excellence

There is “good” customer service but there is “great” customer service as well. What’s the difference? Good customer service keeps your customers satisfied. Great customer service not only keeps them totally satisfied – you make them loyal customers as well. Image courtesy of Pixabay So, whether your company caters directly…

6 Benefits of Proactive Customer Service (Infographic)

In a highly technological world where instant connectivity on a 24/7 basis is the norm, many customers expect quick and instant services whenever they swipe their fingers or click a button with their mouse. But if this would be the normal route for modern businesses in this digital world, what…

7 Surefire Ways to Boost Customer Satisfaction

    Quite possibly a small business owner’s biggest differentiator is keeping customers satisfied and it is essential to any growing enterprise. If your customers are happy, they are more likely to buy your products more often or use your services more frequently. If they are unsatisfied, you may experience…

How to Empower Field Techs to Provide Top-Notch Service

Customer’s loyalty is what all organisations recognise and value. Yet, many enterprises seem to be failing at customer service without even knowing it. According to the infographic published by Help Scout, 80 percent of businesses believe that they have superior customer service. However, out of 100, only 8 consumers think…

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