Category Archives : Business Profitability

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Top Small Business Technology Trends in 2017 (Infographic)

With the rapid advancement in technology, a lot of small and medium scale enterprises are now able to compete in the market with much better business tools that improve their efficiency and accuracy. And as we welcome the new year, new technologies and trends are surfacing once again which will…

The Essentials of Field Service Marketing

Having a well-planned marketing strategy is paramount to the success of any business, especially in a field service organisation. But unlike other industry, the field service requires a more complex strategy that includes an equally multifaceted tactical marketing tools, hence, the service marketing mix. Service marketing mix is a critical…

Tips for a Successful BYOD Implementation

Bring Your Own Device (BYOD) has first made a buzz in 2009 when large organisations recognised the need of employees to bring their personal devices to work and connect it to the corporate network. In 2011, the acceptance for this trend has reached an all-time high when the report from…

Ways Your Business Can Benefit from Internet of Things

50 Billion Devices and $19 trillion in profits and cost savings. This intimidating statistics, according to Cisco Systems, is bound to happen across different industries in 2020. If you haven’t heard a thing or two about the Internet of Things, well then you better keep reading as we’ll give you…

How Technology Streamlines Business to Ensure Profits (Infographic)

Much has changed in the past recent years when it comes to businesses and their use of technology. As more and more companies are investing in improving their day-to-day operations, there can be no doubt that the use of advanced technological tools is the only way to remain efficient and…

8 Ways to Fill the Skills Gap in Field Service

The skills gap is one the most pivotal issue that many field service companies are facing nowadays. Used to describe the difference between the skills that a business needs to perform its daily operations, and those that are available in the job market, skills gap occurs for a variety of…

The Future of Fleet Management in Field Service (Infographic)

In the past recent years, the field service industry has witnessed the explosion of technological advancements in fleet management. And although fleet management is considered as a sector on its own, field service organisations are directly benefitting on these developments on fleet management to further improve the way they manage…

How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

8 Ways to Improve First-Time Fix Rate (Infographic)

First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity….

KPI’s in Field Service – Why They Are Important?

Measuring performance on a regular basis in field service industry is a task that shouldn’t be treated as a second thought. KPIs or Key Performance Indicators has been around since the early start of modern commerce age, and its significance continuous to increase today as each of companies today- especially…

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