Careers

About Us

Working at The Service Manager

work in an established and leading IT software company
opportunity to realise your potential

Do you want to join a leading software company with room for growth and development? Do you want a dynamic and comfortable environment that nurtures your skills and potential?

Join our team now!

The Service Manager (TSM) is an established and niche market software company specialising in field service applications. We are a mid-sized dynamic group that provides great team environment and growth to its employees.

We are now offering an excellent opportunity for you! Grab the chance to work in an established and leading IT software company and be part of the team that contributes to the improvement of the Field Service Industry.

TSM currently has openings for the following positions:

Business Consultants: Click here for complete job description and requirement
Level One Help Desk Support: Click here for complete job description and requirement
Sales Consultants: Click here for complete job description and requirement

Our office is situated near the Sydney CBD and within walking distance to the train station with access to a gym, heated lap pool and tennis court. An attractive remuneration package will be negotiated with the successful applicant. We encourage career growth and development and help you to achieve this by providing you the opportunity to work in an established and market leading Field Service company in Australia for more than 20 years.

If you are interested in the personal satisfaction of helping small businesses achieve their full potential whilst reaching yours simultaneously then email your resume to the address provided in the job details.

What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”

IT Industry

“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”

IT Industry

“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”

IT Industry

“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”

Air Conditioning Industry

“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”

Air Conditioning Industry

“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”

IT Industry

“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”

Air Conditioning Industry

“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”

Electrical Industry

“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”

IT Industry

“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”

Construction Industry

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

Electrical Industry

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

HVAC Industry