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The Benefits of RFID for Field Service (Infographic)

Nowadays, we are bound to see RFID (Radio-Frequency Identification) tags on aircraft parts to make sure maintenance and repairs are performed on schedule, we can also see these tags on assembly lines to monitor the processes of manufacturing and even on construction machinery to prevent loss and ensure that the…

The Future of Field Service With Internet Of Things (Infographic)

In the age of the IoT, smartphones, laptops, tablets, and the rest of the mobile technology are no longer just a mere device. They have become tools as crucial to the field engineer as the tape measure. While mobile platforms evolve, the IoT is expected to deliver a wealth of…

Top 5 Mobile Workforce Challenges Businesses Face

Image courtesy of FCW   Mobility is a key factor affecting the workforce today and it is heavily relied upon for customer’s satisfaction and product innovation as enterprises compete in an increasingly partner-based and service-oriented global economy. By going mobile, it increases the employee’s overall productivity and saves companies money…

6 Benefits of Job Scheduling Software for Small Business (Infographic)

How much time do you spend working on the schedules of your staff and field technicians each week? If you’re using old-school spreadsheets, a paper-based method, or the more outdated whiteboard and marker duo, you would likely say, “a lot.” Following traditional job scheduling process could, typically, take away hours…

7 Surefire Ways to Boost Customer Satisfaction

    Quite possibly a small business owner’s biggest differentiator is keeping customers satisfied and it is essential to any growing enterprise. If your customers are happy, they are more likely to buy your products more often or use your services more frequently. If they are unsatisfied, you may experience…

Enterprise Mobility – 6 Trends That You Should Know (Infographic)

The conventional work model is becoming a distant memory for many organisations and with the meeting point of cloud, social, Internet; mobility becomes clearer nowadays. Enterprises today are beginning to rethink their business strategy with a particular emphasis on mobile. In this infographic, we explore the hottest trends in enterprise…

6 Ways to Improve Time Management with FSM (Infographic)

Time management is something that doesn’t come with many people, but it is a skill that every manager should possess. Beyond handling their own time, managers are the one responsible for how their employees spend theirs. Finding time to finish whatever it is that needs to be done–especially when there…

How to Solve Inefficient Scheduling with an FSM System

Many businesses still rely on Microsoft Excel, whiteboards, and other manual alternatives to make certain that their organisation is fully staffed. Anyone who has tried to do manual scheduling knows how difficult the process can be. Today’s businesses are presented with new and better innovations in management system to build…

8 Mobile Workforce Management Trends in 2015 (Infographic)

2015 is nearing its end, the mobile workforce management continues to set new trends and change companies across the globe. Numerous enterprises have reworked their internal processes with the help of smartphone-based and wireless technology to boost productivity and efficiency and more are expected to follow. By 2018, Berg Insight…

How to Increase the Productivity of Field Techs with an FSM System

As a field service manager, your intentions are always to offer first class customer service. However, in the complex and messy realm of field service, first class is something that can be difficult to maintain. The good news is that there are consistent ways your enterprise can transform their field…

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