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Mobile Workforce Management in a Nutshell (Infographic)

In today’s world, cloud computing, tablets, and smartphones have become omnipresent. For the past few years small and big businesses alike have been reaping the benefits that come with mobility. There is no doubt that the mobile technology has altered the way people go about their work in the office…

The Importance of Mobile Field Service Software

Mobile and cloud technologies are changing the way we live and work. As these innovations evolve and influence our daily lives, field service organisations are beginning to turn towards them to be able to run a more efficient enterprise and offer both their customers and prospects with unparalleled levels of…

BYOD: What is it and Why is it Important?

More and more companies are keeping up with annual technology changes. As part of their adoption to digitisation, organisations are encouraging employees to utilise their personal devices to access business data. Image courtesy of Pixabay This is part of the growing trend, Bring Your Own Device (BYOD), which has come…

The Top 8 Customer Experience Trends in 2016 (Infographic)

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. What does the future of customer experience look like? As new waves…

How to Deliver Field Service Excellence

There is “good” customer service but there is “great” customer service as well. What’s the difference? Good customer service keeps your customers satisfied. Great customer service not only keeps them totally satisfied – you make them loyal customers as well. Image courtesy of Pixabay So, whether your company caters directly…

6 Benefits of Proactive Customer Service (Infographic)

In a highly technological world where instant connectivity on a 24/7 basis is the norm, many customers expect quick and instant services whenever they swipe their fingers or click a button with their mouse. But if this would be the normal route for modern businesses in this digital world, what…

Top Tech Trends to Watch Out for in 2016

2015 has come to a close and what a year it was. Last year, we treated a lot of surprising innovations–from phones, tablets, and laptops to cameras, watches, and augmented reality headsets, but there are plenty of efficient and smart products to be expected in 2016. 2016 promises to showcase…

The Future of Technology Disruption in Business (Infographic)

New technology’s relentless parade is unfolding on a plethora of fronts. Almost every innovation is touted as a breakthrough and the list of the next big things continue to grow. While not every single emerging innovation is certain to alter the business landscape, some will truly disrupt every facet of…

Importance of Automation in Business Growth (Infographic)

As an owner of a growing business, you get tons of emails for approval, utilise lots of paper-based methods to track tasks and operations, as well as encounter a number of stressful challenges and problems such as assigning jobs to the right technicians, tracking and monitoring parts and inventory. Running…

Field Service Optimisation – What Is It and How Does It Work?

Field service management is one of the most complex and most difficult tasks in business. In a typical field service management workflow, a manager needs to juggle several responsibilities, including responding to customer requests, allocating technician support, matching field reps with the equipment and machinery they require to complete a…

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