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8 Ways to Fill the Skills Gap in Field Service

The skills gap is one the most pivotal issue that many field service companies are facing nowadays. Used to describe the difference between the skills that a business needs to perform its daily operations, and those that are available in the job market, skills gap occurs for a variety of…

The Future of Fleet Management in Field Service (Infographic)

In the past recent years, the field service industry has witnessed the explosion of technological advancements in fleet management. And although fleet management is considered as a sector on its own, field service organisations are directly benefitting on these developments on fleet management to further improve the way they manage…

How Telematics Revolutionises the Field Service Industry

Every day, billions of data are being transmitted across different countries worldwide. With the help of wireless technology, people are now capable of communicating with each other, eliminating the geographical and time affiliated constraints associated with older forms of communication. Likewise, industries throughout the world certainly reached a different level…

8 Ways to Improve First-Time Fix Rate (Infographic)

First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity….

KPI’s in Field Service – Why They Are Important?

Measuring performance on a regular basis in field service industry is a task that shouldn’t be treated as a second thought. KPIs or Key Performance Indicators has been around since the early start of modern commerce age, and its significance continuous to increase today as each of companies today- especially…

8 Data Security Tips for Small Businesses (Infographic)

Data Security has become one of the hottest issues that are surrounding the news nowadays. But what is more surprising is that small businesses, in particular, are fast becoming the favored targets of digital attackers. In fact, the latest Government Security Breaches Survey revealed that 74% of small organisations reported…

Manual VS Automatic Scheduling – Pros and Cons

Precise scheduling is an essential element of successful deployment of field service workers to achieve customer satisfaction and support business goals. As a field service company takes in more clients, their journey in choosing between manual and automatic scheduling software also commence. A lot of considerations has to be taken…

The Real Cost of Data Breach (Infographic)

Each year, thousands of companies including the field service industry suffers data security breach that sees the immeasurable amount of private information stolen by attackers. According to the 2016 Cost of Data Breach Study: Global Analysis of IBM and Ponemon Institute, there’s a 26% chance that a breach in a…

Developing Top Talents for Field Service Excellence

Talent strategy is one of the most important factors to achieve a long-term success in business and to deliver maximum customer satisfaction, yet it is also the one that is often ignored in the overall business strategy in field service industry. But what is talent strategy anyway? Talent Institute defined…

How Mobile Forms Can Transform Field Service (Infographic)

Most of the biggest organisations today continue to shift from paper-based services to mobile tools, as the benefits of the latter in service processes are many and wide reaching. This transition is also manifested in field service businesses, as the recent report from Aberdeen revealed that 8 out of 10…

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