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Service Strategy Trends for 2017 (Infographic)

As we continue to live in the digital age full of new technological advancements, it is clear now that sticking to the old business models wouldn’t cut it anymore in the dynamic business landscape that we have today. And as such, it has become an imperative for many service companies…

Top 8 Customer Experience Trends in 2017 (Infographic)

Customer experience may be one of the terms that is likely to be thrown around in the business landscape, but it still remains as one of the biggest and best differentiator that a business can have nowadays. With technology driving customer expectations at a much higher level than it was…

Top Small Business Technology Trends in 2017 (Infographic)

With the rapid advancement in technology, a lot of small and medium scale enterprises are now able to compete in the market with much better business tools that improve their efficiency and accuracy. And as we welcome the new year, new technologies and trends are surfacing once again which will…

What Does the Future Look Like? (Infographic)

From technology to commerce and society in general, there are a lot of factors at play that will define the future of our world. To help you visualise what future is really like, The Service Manager presents this infographic that will show you a glimpse at the developments that will…

The Essentials of Field Service Marketing

Having a well-planned marketing strategy is paramount to the success of any business, especially in a field service organisation. But unlike other industry, the field service requires a more complex strategy that includes an equally multifaceted tactical marketing tools, hence, the service marketing mix. Service marketing mix is a critical…

Choosing the Best Mobile Device for Your Field Technicians (Infographic)

Mobility in field service has become imperative nowadays. With the penetration of IT in the industry several years back, millions of field technicians globally are already equipped with some advanced hardware and software packages that can help them arrive at the client’s location as fast as possible and finish the…

Tips for a Successful BYOD Implementation

Bring Your Own Device (BYOD) has first made a buzz in 2009 when large organisations recognised the need of employees to bring their personal devices to work and connect it to the corporate network. In 2011, the acceptance for this trend has reached an all-time high when the report from…

Ways Your Business Can Benefit from Internet of Things

50 Billion Devices and $19 trillion in profits and cost savings. This intimidating statistics, according to Cisco Systems, is bound to happen across different industries in 2020. If you haven’t heard a thing or two about the Internet of Things, well then you better keep reading as we’ll give you…

How Technology Streamlines Business to Ensure Profits (Infographic)

Much has changed in the past recent years when it comes to businesses and their use of technology. As more and more companies are investing in improving their day-to-day operations, there can be no doubt that the use of advanced technological tools is the only way to remain efficient and…

8 Ways to Fill the Skills Gap in Field Service

The skills gap is one the most pivotal issue that many field service companies are facing nowadays. Used to describe the difference between the skills that a business needs to perform its daily operations, and those that are available in the job market, skills gap occurs for a variety of…

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