News and Events
Launch of TSM Lite
The new TSM Lite provides everything that a small field service operation requires to automate their business. It is suited to sole traders and one to two man bands as it offers an "all in one" service management system for their business needs, enabling them to increase profitability, efficiency and productivity.
TSM lite users will definitely benefit from having the functionality of TSM Software, at a more popular price. It is light on the pocket but heavy on features and benefits.
For more information on TSM Lite Features and Pricing, contact TSM now at 02 9690 3888.
Upgrade to TSM 6.8!
A reminder to all TSM customers who have not upgraded to version 6.8; support for version 6.7 is no longer available so we encourage you to upgrade in order to receive the full list of benefits the bigger and better version can do for your business. Some notable changes in the new TSM 6.8 include the following:
- The new Serialised Inventory
Easier parts used / ordered bulk entry screens
Enhanced Email Support
Report email enhancements
Purchase Unit of Measure
Enhanced Report selection screens
Enhanced user field layout options
Supplier Purchase discounts
And heaps more! If you are interested in upgrading please contact our customer service team on 02 9690 3888
TSM Seminar Series
Schedule of Seminars
Want to know the latest in Field Service Management that will absolutely increase your productivity, profitability and make you work 10 hours less per week?
Come join us at TSM Seminar Series held in your area!
TSM conducts regular FREE seminars entitled "The TSM Seminar Series". It's a 2-hour seminar on how to improve service management and increase efficiency in your business.
Register now and we will share with you the tools and techniques to dramatically improve your business!
Do you know what’s new in the field service industry? Register for the quarterly Service Industry Newsletter to keep you updated on what’s up and what’s hot!
Alarm & Security
The Changing Face of Australian Security
Since the early days of security in Australia and predominantly more so since the
inception of security licensing in the early 80’s and 90’s the Australian security
industry has followed a very bump, troubled and often volatile path.
The early half of 2010 has seen the introduction of new requirements to security
training across many states of Australia, so it would be a fair assumption to make that
the increase in training requirements would mean a greater number of quality security
personnel entering the industry-not surprisingly this is a move that many within the
industry have been lobbying for relentlessly since the early days of licensing.
However, not always in an industry are changes for the better and in this case it seems
that the new training requirements will actually see a drop in the number of entrants
into the industry as opposed to an influx; the reason for this is simple. The new
requirements have seen the basic security licensing course increase to 3 weeks in
length in a full time capacity and at a cost of $1,000. In reality, the cost of undertaking
the training/study is closer to a figure of between $3,000 -$4,000 after taking into
account living expenses and lost wages, this is a substantial cost for a security officer
when you take into account that $4,000 roughly equates to 10% of their annual salary.
Extended training has also impacted on those already employed within the industry as
a number of employers are reporting there has been an increase and ongoing cessation
of employment experienced by personnel that feel it is becoming increasingly difficult
to remain in an industry where inconsistency between sectors and jurisdictions is now
been further marred by additional training requirements outside of what is common
within their workplace and their state.
The anomalies that currently exist between states and territories with regard to both
the duration and content of training is proving to be problematic for multijurisdictional
employers, clients and Registered Training Organisations (RTO),
further to this, the inconsistencies flow right down into potential recruitment and
retention of industry personnel.
Security Solutions, volume #67 Aug/Sept 2010, John Bigelow, ‘The Changing Face
of Australian Security’
NSW Abandons Co-regulatory Partnership
In the wake of the ICAC report on Corruption in the Provisions of Security Industry
Training, the NSW Government has announced that it will abandon to co-regulatory
approach in favour of the Security Industry Registry (SIR) assuming the role of
principal regulatory body.
The changes will include:
- The SIR will be renamed the Security Licensing & Enforcement Directorate (SLED) and in doing so will take on a greater responsibility to regulate and enforce. It will also become a permanent part of the NSW Police Force’s State Crime Command.
- The security industry will foot the bill for the additional $4.7million that is required for SLED to perform its new regulatory functions.
- Master Licensees are no longer required to hold a membership with an approved Security Industry Association; however, requirements will take effect as soon as legislature changes have been passed by Government, envisaged to be within the next 3-6months
Catering Equipment Service
Construction/ Building Maintenance
Leighton awarded $409 million contract
Australia’s largest construction company Leighton Holdings Ltd has been given a
much sought after $409 million contract to build tunnel sections of a Hong Kong rail
The projects will involving the construction of the West Kowloon Terminus approach
tunnel as well as the Track Fan tunnel section of the Guangzhou-Shenzhen-Hong
Kong Express Rail Link (XLR).
Construction works are said to commence August 2010 and Leighton envisages a five
year project, meaning completion will be scheduled late 2015.
This contract has been the second XLR million dollar project awarded to Leighton
Asia this year.
Wednesday 18th August, 2010 www.thebull.com.au
Construction Shortage Raising Cost of Rent
A shortage of new home construction is pushing rents up more than nine times the
rate of inflation, a development lobby group says.
According to Urban Taskforce Australia, which represents property developers, assert
the median weekly rent for a two bedroom home in inner-city Sydney is now $540 a
week-$25 more than what it was 3 months ago.
Mr Gadiel, CEO of Urban Taskforce, maintains the rent hikes on a lack of new
homes being approved and built “…No Australian capital city approves less new
homes per head of population than Sydney”
In the past financial year 15,000 apartments and townhouses had been approved in
August 17, 2010 www.theaustralian.com.au/business/news/construction
ACT Bridge Collapse Sparks Safety Blitz
A half -built bridge, part of the Gungahlin Drive Extension project, collapsed on
Saturday during a concrete pour, which resulted in injuries to 15 workers nine of
which where treated in hospital.
CFMEU ACT, have said that the formwork contractor at the Gungahlin Drive job was
also working on the Russel roundabout project and union officials planned on
conducting safety system audits at the Russel site.
CFMEU ACT, have also reported the contractor, Rayners Construction to work safety
authorities, alleging that “sham contractors” were being used on the site. The Work
Safety commissioner has been unable to confirm whether Rayners had been audited.
The company has made no comments.
All other Industries
Is Your Company Eligible for $4K Government Funding?
Research has shown that individuals who complete formal training or
qualifications have higher levels of productivity and achieve greater
career growth and self satisfaction within their workplace.
Companies that implement formal training obtain higher levels of
productivity and see more innovation and product development within the
The Australian Government has recognised the need to upskill the
Australian workforce so it is now offering incentives for the training and
development of Australian employees. Funding of up to $4000 is been
offered per employee to any employer/business that puts eligible
employees through one of the many nationally recognised Certificate IV,
Diploma and Advanced Diploma courses available in the program. There
is no limit to the number of staff each organisation can apply to put
through the funding program and eligibility for the $4000 funding is
determined per each individual employee not per employer.
For further information on courses, there availability and advise you on
employee eligibility please visit www.upskilled.com.au
What Customers Say
"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"Electrical Industry
“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”HVAC Industry