Customer Case Studies

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TSM Customers report outstanding outcomes for their business after using the software

TSM helps Botany Cranes to improve their service operations resulting in increased productivity and more efficient time management.

Botany Cranes is a large mobile crane company with 20 cranes and a number of truck and forklifts. Serving the Sydney area with up to 50 jobs a day. Involving the movements of 40 people to keep our operations happening on time and safely.

TSM helps Absolute Air to quote jobs more effectively, reducing overall costs by 15%

Case Study: Absolute Air Conditioning

Absolute Air Conditioning & Refrigeration was established in 1990 and has a proven track record of satisfied customers. As an owner-operated business, Absolute is committed to providing superior service. Providing a tailor made product for the New Zealand climate, customers get the most appropriate product for their needs. Absolute’s business is made up of 60% installation, 30% service and 10% maintenance.

Eastaway Air Conditioning has been servicing Australia since 1968, in both commercial and residential capacities. A long history of providing technical excellence and value for money has made Eastaway the choice for thousands of customers over thirty years.

Pelican Refrigeration and Air Conditioning Pty Ltd has thirty years experience in providing quality air conditioning and refrigeration systems. They have proven, long-standing relationships with their suppliers, enabling them to meet even the most challenging of customer requirements

Power Air Conditioning has been operating for over 20 years. Its primary function has been as a service maintenance company in the commercial and industrial air conditioning field.

Tempest Air Conditioning & Mechanical is an Australian family-owned air conditioning company, serving the Sydney metropolitan area commercial, industrial and domestic markets.

Williams Electrical Service Pty Ltd is an industry leader in West Australia. They are widely viewed as a highly reputable and innovative company with a workforce of 75.

Bell Contracting is a hot water service installer and a specialist in gas appliances, plumbing and electrical work.

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TSM Case Studies in PDF

What Customers Say

“Our entire business is managed by this one application. TSM has improved the repairs turnaround time by 50%.”

IT Industry

“Since using TSM, Centre State Computer Maintenance saves 80% on their administration time every day. Danny Georgeson Centre State Computer MaintenanceUsing TSM enables the Service Centre to increase productivity by 40%. This is partly due to less time spent on administrative tasks”

IT Industry

“TSM has given us the ability to effectively track and age outstanding service calls, resulting in greater customer satisfaction.
By tracking the hours each technician bills in a given time period, we can more effectively track individual productivity, and better manage our staff & staffing levels. This has resulted in a marked increase in productivity of our staff and greater overall profitability.”

IT Industry

“Since implementing TSM into our business we’ve seen a 20% increase in revenue due largely to the automated feature of scheduling preventative maintenance jobs, for existing clients. This one feature alone has allowed us to profit more from existing customers. Missed invoices have also become a thing of the past.”

Air Conditioning Industry

“TSM has given Power Air Conditioning finger tip control on all aspects of operations, while improving employee accountability, productivity and improved cash flow. Without TSM we didn’t know how we would have managed the growth of the business while providing increased communications to larger customers. This has allowed us to win large contracts with Property Developers, etc.”

Air Conditioning Industry

“TSM lets me track all of the information relating to a job or client, and lets me find it in one place. The automated maintenance scheduling saves me about 16 hours every month of administration work – and avoids us missing any preventative maintenance job.”

IT Industry

“We now collect all of our retention! We no longer have to try and remember to collect retention on jobs completed 6 – 12 months ago. That adds up to a lot when you consider the number of contract jobs we do. We’re also able to finish jobs faster, with less administrative staff.”

Air Conditioning Industry

“We implemented TSM into our business last year. We are now able to manage technician’s time and jobs more effectively and we can actively measure productivity and profitability. This system has become the control centre for our business rather than “my head” and I have finally taken holidays and not come back to a mess.”

Electrical Industry

“In general I am enthusiastic about TSM and I am even more enthusiastic about the changes that the system has made to my business. I have recouped my investment on TSM within 2 months and am looking forward to the future and what the product will deliver to my business.”

IT Industry

“Our job cost tracking is now more accurate and easier to administer. Our Construction projects are easily monitored and we find the summary function very useful.”

Construction Industry

"TSM has given our business a massive benefit in various areas of the company. I estimate that by using TSM it will save our comany $108,000 in the next 12 months. I recommend TSM to any company in the service industry as my business tool of choice"

Electrical Industry

“…since I introduced TSM-Service Management software, Thermofix has been selected twice as a Finalist in the Telstra ACT Micro Business Awards in 2001 & 2003. Thank you for your support.”

HVAC Industry