8 Ways to Improve First-Time Fix Rate (Infographic)
First-time fix rate or FTF – which means the percentage of time a service issue was resolved on the first visit to a customer – is often undervalued by many field service businesses because they were primarily focused on enhancing more tangible business outcomes like increased in revenue and productivity.
Truthfully, goals built upon cost and revenue are vital in achieving greater business profitability. However, such goals cannot be realised if your field service technicians are not efficient enough on resolving issues the first time. If your service organisation is having a rough first-time fix rate, then check this infographic and see how your field technician can do better in their next customer visit.
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